Rental Management Services
Letting Management Costa Blanca North
If you live in the same area as your holiday home, you could supervise all aspects of the lettings and rental management of your property and maintaining the property yourself – although there is a considerable amount of work involved, but if you do not, the best solution is to hire a Rental Management Company that would take care of all the finer points of your Costa Blanca property rentals business for you. All you have to do then is sit back and receive the income!
The fees charged by us are easily recouped by regular letting and it is our intention to make sure that each booking goes as smoothly as possible, resulting in guests that wish to re-book the following year, and recommend your property to others . . . Word of mouth advertising is probably about the best you can get!.
A letting management contract is ideal for people who do not have the time or inclination to deal directly with their customers. It can be hard, time consuming work and it is important to be aware of the possible headaches it can involve. It is important to respond quickly to rental enquiries and our booking agency is contactable at all times. If you are not ‘on hand’ it can be extremely beneficial to employ an letting agency to take good care of both the rental management and the comfort of your guests.
Lettings and Rentals Management
We will visit your rental property in areas that we cover such as Denia, Javea, Calpe, Moraira on the coast, or Jalon, Benissa, Monte Pego and other inland areas, take photos and submit details to advertise your property on a top Spanish Property Rental websites, giving you the opportunity to reach a worldwide audience, plus an advertising brochure page on our own website. Getting bookings for your property is as important to us as it is to you – no bookings, no fee!!
Under a lettings and rental management contract, our job will then involve: – Dealing with enquiries from your clients. Vetting clients to make sure they are suitable. Handling client complaints/queries. Keeping booking calendars and availability charts. Keep spreadsheet records of all your rentals. Managing all bookings, taking deposits and payments and banking them for our owners, holding damage deposits and making relevant deductions if any damages. (A full property check will be made before releasing the damage deposits back to guests) Our commission will be deducted from the booking payment and statements issued to clients.
Issuing your clients with booking conditions, directions and arrival instructions. Maintaining telephone or email contact with your clients from the first enquiry until they leave for Spain. We will provide details on how everything works, where to dispose of rubbish, informing them of house rules and giving information on local restaurants, local attractions etc. Keep an updated ‘guest manual’ in the property where guests can make their comments and suggestions on both the property and the rental management service we provide.
All administrative tasks pertaining to the above. Provide welcome packs and a welcome card (if required and at additional costs) for your guests, and arrange airport transfers or car hire if required.
Our number will be left with the guests in case of emergency and they will be able to contact us at any time.
People are more likely to look after your property if they feel you have gone to a lot of trouble to make them feel comfortable and welcome.
To win over potential or actual clients you have to show an interest in them and make them feel special. By using Citrus Property Management, we can do all that for you – turning your Costa Blanca property rentals into a lucrative business.
Our fees for the above services are 20% of your weekly holiday rentals, reducing to 10% for longer term bookings. For Long term rental properties (6 months or more), the rental management service is free as the commission is paid by the renter.
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